Terms of Service

• Basic Provisions

  • The General Terms and Conditions of Virtuos Print s.r.o. (hereinafter referred to as the "GTC") govern the rights and obligations of the contracting parties in the area of the sale of goods, the execution of a work or the provision of services, unless otherwise agreed in writing, through the website of the online store operated by the Seller under the domain virtuos-print.cz.

  • These GTC are an integral part of the Purchase Contract concluded between the Seller and the Buyer through the virtuos-print.cz website, and govern the mutual rights and obligations of the parties to the Purchase Agreement.

  • The Contract is concluded at the moment when the Buyer receives the acceptance of a binding order by the Seller. Acceptance of the order will always be sent to the e-mail address. If the order is not accepted, the contract is concluded at the moment when the Buyer pays the price for the ordered services.

• Security and protection of information

  • The Seller, as a personal data controller, processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR Regulation"), which entered into force on 25 May 2018.

  • The Seller processes personal data as it is necessary for the performance of a contract to which the data subject (Buyer) is a party, i.e. it does so in accordance with the legal grounds set out in Article 6 of the GDPR and only to the extent necessary and for the necessary period of time. The purpose of personal data processing is recorded by the Company for individual agendas in records of processing activities pursuant to Article 30 of the Regulation.

  • In relevant cases, it is possible to contact the Company in order to exercise the right of access to personal data, their rectification or erasure, or restriction of processing, to object to processing, as well as to exercise the right to data portability and other rights under the GDPR.

• Accuracy of data

  • The Client of the printed matter or other request is liable for the correctness of the data approved by the Contracting Authority (in writing, signature, e-mail, telephone, verbal). If you agree to proofread otherwise than in writing (by phone, orally without signature), it is not possible to complain about the accuracy of the data!

  • The Client guarantees that the use of this data will not infringe the rights of third parties and expressly undertakes to compensate the Manufacturer for all damages and costs that may arise from the assertion of legitimate claims by third parties (e.g. unauthorized use of trademarks, copyrights and photographs).

• Procedure for submitting inquiries

  • Through the virtuos-print.cz Website, you can submit a non-binding or binding inquiry listed on the Services Pages. In addition to filling out the form, you can also submit an inquiry by phone, e-mail or other means. The inquiry must include, in particular, the number and type of items you are interested in making and your contact details (especially telephone number and e-mail).

  • Upon receipt of the inquiry, the Seller will send an e-mail containing information about the total price + shipping and the expected date of completion. The calculation is based on the data provided in the inquiry, which the Seller considers correct and complete.

  • An order that has not yet been accepted by the Seller may be cancelled by the Buyer by phone or e-mail. All orders received by the Seller are binding.

  • Graphic, drawing and bookbinding work, as well as digital printing of items specified in the order, will start without undue delay after receipt of the order (in the case of cash payment), or after the payment is credited to our account (in the case of cashless payment).

  • The Buyer acknowledges that the Seller has the right to refuse the order even if the order contains images that: are pornography or child pornography in nature; depicts violence against humans or animals; or otherwise violates the applicable legal regulations of the Czech Republic or good morals.

  • The order will always state the price of shipping for goods up to 5 kg. The cost of the selected shipping method for goods over 5 kg. The seller will always specify the carrier separately / according to the price list.

  • The Seller is obliged to notify the Buyer of a change in the price of the work in the event that there has been a demonstrable increase in the prices of input materials or VAT before the delivery is made.

• Graphic files

  • Graphic files must comply with the technical parameters, which are always specified on the relevant page for the given type of Goods.

  • The Seller is not responsible for any copyright infringement or the content of the materials sent by the Buyer, but has the right to refuse to place an order the subject matter of which contradicts legal norms and/or violates social norms.

  • The Seller is not responsible for factual or spelling errors contained in a graphic design that is created in the Seller's graphic editor and subsequently checked and approved by the Buyer.

  • All data sent to the Seller is archived for an indefinite period of time.

• Delivery time of the Goods

  • The delivery time is determined for each product separately and is listed on the website of the Online Store. The Buyer is obliged to familiarize himself with the delivery dates published on the website of the Online Store.

  • The seller undertakes to make every effort to ensure that the order is completed and dispatched within the specified deadline. The Seller admits the possibility of delayed execution of the order due to reasons beyond the Seller's control – this includes, but is not limited to, force majeure, interruption of electricity supply, internet connection, failure of the Seller's machines and others. In the event of a delay in the execution of the order that arises from the reasons beyond the Seller's control, the Seller shall not be liable to the Buyer for any damage caused by the delay in the delivery of the Goods.

  • The deadline for the delivery of the Item of Sale includes only the period from the conclusion of the Purchase Contract to the moment of sending the Item of Sale to the Buyer, i.e. its handover to the Courier Service for transport for the Buyer. Goods are sent only on working days, with the delivery of goods by Courier usually taking one to two working days.

  • The Buyer is obliged to indicate the Destination in the order form. It is possible to change the Destination after the conclusion of the Purchase Contract only after agreement with the Seller.

  • Upon receipt of the Goods, the Buyer confirms to the carrier that the Parcel has been received in good condition and undamaged, without any obvious defects. In the event of an obvious external damage to the packaging of the consignment or the related possible damage to the contents of the consignment caused by transport, the Buyer is obliged to file a complaint with the carrier at the time of takeover and is obliged to draw up a damage report with the carrier and, if necessary, is entitled to refuse to accept the damaged consignment. All reservations must be stated in the carrier's transport document and an information e-mail must be sent to the Seller immediately. If this obligation is not fulfilled, the transport of the Goods shall be deemed to have taken place in accordance with the delivery conditions agreed upon by the parties in the Purchase Contract.

  • In the event that the consignment does not conform to the order in the fact that a smaller quantity of Goods is delivered, the Buyer is not entitled to refuse to accept the consignment. In this case, the Seller is obliged to deliver the missing Goods to the Buyer without undue delay after the Buyer notifies him of the quantity defect. If it is not possible to deliver the rest of the Goods to the Buyer within a reasonable time or the Buyer is not interested in the delivery of the rest of the Goods, both the Buyer and the Seller are entitled to withdraw from the Purchase Contract in respect of the part of the Goods that have not been delivered.

  • In the event that the Buyer refuses to accept the consignment containing the Goods even though none of the reasons set out above existed, the Seller is entitled to send the Goods to the Buyer again, provided that the Buyer is obliged to reimburse the Seller for all costs incurred in connection with the re-shipment. The Buyer is obliged to pay these costs to the Seller upon receipt of the Goods.

• Liability for defects

  • The Buyer is obliged to inspect the Goods upon receipt.

  • If the Goods do not have the above characteristics, the Buyer may also require the delivery of new Goods without defects, unless this is unreasonable with regard to the nature of the defect, but if the defect relates only to a part of the item, the Buyer may only require the replacement of the component; if this is not possible, he/she may withdraw from the Purchase Agreement. However, if it is disproportionate to the nature of the defect, especially if the defect can be remedied without undue delay, the Buyer has the right to have the defect removed free of charge. The Buyer has the right to have a new item delivered or a part replaced even in the case of a repairable defect, if he cannot use the Goods properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the Buyer also has the right to withdraw from the Purchase Agreement.

  • The Buyer is not entitled to the right of defective performance if the Buyer knew that the Goods were defective before taking delivery of the Goods and/or if the Buyer caused the defect.

• Complaints

  • A condition for accepting a complaint is to send an e-mail to the address info [at] virtuos-print.cz. The complaint report must include the order number, a description of the non-conformities found, as well as the scope of the complaint claims.

  • The deadline for filing claims ends on the 14th (fourteenth) business day from the date on which the Buyer receives the shipment.

  • The Seller undertakes to deal with the complaint within 5 (five) business days from the date of its report. The above deadline is the limit for providing an answer, which is the basis for the further complaint procedure. In order to terminate the complaint procedure, it is permissible for the Buyer to send a part or all of the Goods from the completed order.

  • Complaints are accepted on working days until 5:00 p.m. Complaints that are reported after this hour will not be accepted until the next working day.

  • With regard to the technological differences between the printing technology and the way the colours are displayed by most monitors (in which the CMYK colour space is used), comparing the colour of the print with the colour presented on the monitor is technologically incorrect. Therefore, the lack of matching of the colour of the print with the image on the monitor cannot be a reason to report complaints.

  • The Seller shall make every effort to display, as far as possible, the colours that are present in the graphic files supplied by the Buyer or in the files created using the online graphic editor on the website of the Online Shop. Due to the fact that a large number of printing presses are used in the printing process, between which there are differences in the display of some colours, slight differences in colour may occur when printing the same project on different machines. Such a situation can occur during reprinting. These differences cannot be a reason for a complaint about the products supplied by the Seller.

  • An incorrect composition is considered to be one that causes the paper to crease, creases, etc., which makes it impossible to read the text or illustration correctly. For papers with weight over 150g/m², cracking of the paper occurs at the point of breakage, especially visible in places covered with a thick layer of printing ink. In order to reduce this undesirable phenomenon, the Seller does not use the method of creasing/grooving before the folding process. Depending on the material and graphics, creasing/grooving does not guarantee full protection against cracking. This process is caused by the ultimate strength of the material and this defect is not considered the fault of the Seller.

  • With regard to the parameters of the production machines and the printing itself, the following deviations are permissible:

    • when cutting the sheet into individual parts: tolerance up to 2 mm

    • folding/folding and creasing/grooving (deviation of the break from the nominal line of its location) – tolerance up to 1 mm

    • in the case of registration of colours printed sequentially – tolerance up to 0.2 mm

    • in case of quantity differences between the ordered and delivered goods to the Buyer – not exceeding ±5% of the ordered quantity

  • A properly and flawlessly executed order is considered to be one in which the deviation from the standards and norms related to the printing process is not more than 1% of the quantity of the delivered product. The Buyer accepts the above and acknowledges that in the event of a complaint being reported for the above reasons, the Seller will not accept the claim.

  • Complaints related to the quality of courier shipments will be investigated on the basis of a damage report that was made together with the courier when picking up the shipment of the Goods. A missing record of damages may be the basis for rejection of claims by the Seller.

  • The maximum amount of compensation for damage incurred as a result of a defect in the Goods cannot exceed 100% of the value of the ordered type of Goods, not 100% of the Purchase Price.

  • The materials used in the paper sample book are sample and may differ from those used to print orders placed through the Online Shop. The difference is the result of the use of materials from different manufacturers and is within the weight tolerances of the papers generally accepted in the printing industry.

  • The Seller is only responsible for its own acts and omissions. The Seller shall not be liable for the consequences of the actions and omissions of third parties, in particular for delays in handing over funds to financial institutions and carriers through which the delivery of products to the Buyer will be carried out.

• Withdrawal from the Contract

  • In the event that the Seller has made an obvious technical error in stating the price of the service during the ordering of the service, the Seller is not obliged to provide the service at this clearly erroneous price, even if you have been sent an acceptance of the order under these Terms and Conditions. In such a case, the Seller reserves the right to withdraw from the contract.

  • The Seller shall not be liable for delays in the execution of the order caused by the failure of the Buyer to deliver the correct graphic files.

  • If the Seller has doubts about the authenticity and seriousness of the order, he may contact the Buyer in order to verify it. An unverified order may be rejected by the Seller. Such an order is then treated as if it had not been placed.

  • The Seller is entitled to withdraw from the Purchase Contract if, after the conclusion of the Purchase Contract, it becomes clear that the delivery of the Goods is not possible because the Goods cannot be produced, or the delivery of the Goods is possible, but at a higher price, at higher costs or with other difficulties, or the Goods cannot be provided within the time limit specified in the Purchase Contract.

  • The Seller is entitled to withdraw from the Purchase Contract if the Buyer has not handed over the graphic files in time, has not paid the Purchase Price in time, there is a reasonable suspicion that the graphic files contain prohibited information according to the provisions of Article 3.5 of these GTC.

  • If the Seller or the Buyer withdraws from the Purchase Agreement, the Buyer is entitled to a refund of the Purchase Price paid. The refund of the Purchase Price, or a part thereof, shall be made by cashless transfer to the Buyer's bank account specified in the Purchase Contract. If this account is not specified in the Purchase Contract and the Buyer does not subsequently communicate it to the Seller, the Purchase Price, or a part thereof, will be refunded in cash.

  • As a result of the withdrawal from the Purchase Contract, the Buyer is obliged to return the Goods to the Seller if they have received them.

• Final Provisions

  • If any provision of these GTC is invalid or ineffective, or becomes invalid, the invalid provision shall be replaced by a provision the meaning of which is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the Purchase Agreement or GTC must be made in writing.

  • These GTC come into effect on the day of their publication and are decisive for all orders placed on that day or later. Virtuos Print s.r.o. reserves the right to change the terms and conditions. On the day of their publication, the validity of the previous GTC is cancelled.

This document is valid from 12.05.2024 and the last update took place on 12.05.2024.