Terms and conditions


1. Basic provision

1.1 The General Terms and Conditions Virtuos Print s.r.o. (hereinafter referred to as "GTC") govern the rights and obligations of the parties in the sale of goods, work or provision of services, unless otherwise agreed in writing, through the website of an online store operated by the Seller under the domain virtuos-print.cz

1.2 These GTC are an integral part of the Purchase Agreement, concluded between the Seller and the Buyer through the virtuos-print.cz website, and regulate the mutual rights and obligations of the contracting parties to the Purchase Agreement.

1.3 The Contract is concluded when the Buyer receives the acceptance of a binding order by the Seller. Receipt of the order will always be sent to the e-mail address. If the order is not accepted, the contract is concluded when the Buyer pays the price for the ordered services.


2. Information security and protection

2.1 As a personal data controller, the seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR Regulation"), which entered into force on 25 May 2018.

2.2 The Seller processes personal data, as this is necessary for the performance of the contract to which the data subject (Buyer) is a party, ie it does so in accordance with the legal grounds set out in Article 6 of the GDPR Regulation and only to the extent and for the necessary time. The purpose of personal data processing is registered by the company for individual agendas in the records of processing activities pursuant to Article 30 of the Regulation.

2.3 In relevant cases, the company may be contacted for the purpose of exercising the right to access, rectify or delete personal data, or to limit processing, to object to the processing, as well as to exercise the right to data portability and other rights under the GDPR Regulation.


2.2. Accuracy of data

2.2.1 The submitter of the printed matter or other request is responsible for the accuracy of the data he has agreed on the proofreading (in writing by signature, email, telephone, orally). With the consent of the proofreading other than in writing (by phone, orally without signature), it is not possible to complain about the accuracy of the data!

2.2.2 The submitter guarantees that the use of this data will not infringe the rights of third parties and expressly undertakes to reimburse the manufacturer for all damages and costs that may arise from the exercise of legitimate claims of third parties (eg illegal use of trademarks, copyrights and photographs).


3. Inquiry procedure

3.1 Through the website virtuos-print.cz you can submit a non-binding or binding request listed on the service pages. In addition to filling out the form, you can also submit a request by phone, e-mail or in another way. The request must include, in particular, the number and type of items you are interested in making, and your contact details (especially telephone number and e-mail).

3.2 After receiving the request, the Seller will send an e-mail containing information about the total price + shipping and the expected date of completion. The Seller's calculation is based on the data stated in the request, which the Seller considers to be correct and complete.

3.3 The Buyer may cancel an order not yet accepted by the Seller by telephone or e-mail. All orders accepted by the Seller are binding.

3.4 Graphic, drawing and bookbinding work, as well as digital printing of items specified in the order, will begin without undue delay after receiving of the order (when paying in cash), or after receiving the payment on our account (for non-cash payment).

3.5 The Buyer acknowledges that the Seller has the right to reject the order even if the order contains visual material which: is by nature pornography or child pornography; depicts violence against humans or animals; or otherwise violates applicable laws of the Czech Republic or good morals.

3.6 The order will always state the price of transport for goods up to 5 kg. The cost of the chosen mode of transport for goods over 5 kg will always be stated by the seller separately (according to the carrier's price list).

3.7 The Supplier is obliged to notify the Buyer of a change in the price of the work in the event that there is a demonstrable increase in the prices of input materials or VAT before the delivery.


4. Graphic files

4.1 The graphic files must correspond to the technical parameters, which are always specified on the relevant page for the given type of Goods).

4.2 The Seller is not responsible for any infringement of copyright or the content of materials sent by the Buyer, but has the right to refuse to make an order the subject of which contradicts the legal norm and/or violates social norms.

4.3 The Seller is not responsible for factual or spelling errors that are contained in the graphic project which is created in the graphic studio of the Seller and subsequently checked and approved by the Buyer.

4.4 All data sent to the Seller are archived indefinitely.


5. Delivery time of the Goods

5.1 The delivery time is determined for each product separately and is stated on the website of the Online Store. The buyer is obliged to get acquainted with the delivery dates published on the website of the Online Store.

5.2 The Seller undertakes to make every effort to ensure that the order is completed and sent within the specified period. The Seller admits the possibility of delayed execution of the order, which arose for reasons independent of the Seller - it is, inter alia, force majeure, interruption of electricity supply, internet connection, failure of the Seller's machines and others. In the event of a delay in the execution of the order, which arose for the above reasons independent of the Seller, the Seller is not liable to the Buyer for damage caused by a delay in delivery of the Goods.

5.3 The period for delivery of the Subject of Sale includes only the time from the conclusion of the Purchase Agreement to the moment of sending the Subject of Sale to the Buyer, ie its handover to the Courier Service for transport for the Buyer. The goods are sent only on working days, with the transport of goods by courier service usually taking one to two working days.

5.4 The buyer is obliged to indicate the Destination in the order form. It is possible to change the Destination after concluding the Purchase Agreement only after agreement with the Seller.

5.5 By signing the carrier upon receipt of the Goods, the Buyer confirms that he has accepted the consignment in order and undamaged, without obvious defects. In the event of an obvious external damage of the package or related damage to the contents of the shipment caused by transport, the Buyer is obliged to complain to the carrier at the time of receipt and is obliged to write a record of damage with the carrier and is entitled to refuse to accept the damaged shipment. All reservations must be stated in the carrier's transport document and the information e-mail must be sent to the Seller immediately. If this obligation is not fulfilled, it is considered that the transport of the Goods took place in accordance with the delivery conditions agreed by the contracting parties in the Purchase Contract.

5.6 In the event that the discrepancy of the consignment with the order consists in the fact that a smaller quantity of the Goods is delivered, the Buyer is not entitled to refuse to accept the consignment. In this case, the Seller is obliged to deliver the missing Goods to the Buyer without undue delay after the Buyer has notified him of a quantity defect. If it is not possible to deliver the rest of the Goods to the Buyer within a reasonable time or the Buyer is not interested in delivering the rest of the Goods, both the Buyer and the Seller are entitled to withdraw from the Purchase Agreement regarding the part of the Goods that has not been delivered.

5.7 In the event that the Buyer refuses to accept the shipment containing the Goods, although none of the reasons set out above, the Seller is entitled to send the Goods to the Buyer again, with the Buyer obliged to reimburse the Seller for all costs incurred in connection with resending. The Buyer is obliged to pay these costs to the Seller upon receipt of the Goods.


6. Responsibility for defects

6.1 The Buyer is obliged to inspect the Goods upon receipt.

6.2 If the Goods do not have the above properties, the Buyer may also request the delivery of new Goods without defects, unless this is disproportionate due to the nature of the defect, but if the defect concerns only a part of the item, the Buyer may only request replacement of the part; if this is not possible, he may withdraw from the Purchase Agreement. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect. The Buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if he cannot use the Goods properly due to the recurrence of the defect after repair or due to a larger number of defects. In such a case, the Buyer also has the right to withdraw from the Purchase Agreement.

6.3 The Buyer is not entitled to the defective performance if the Buyer knew before taking over the Goods that the Goods were defective, and/or if the Buyer caused the defect of the Goods himself.


7. Reclamation

7.1 The condition for accepting a complaint is sending an e-mail to info AT virtuos-print.cz The complaint report must contain the order number, a description of the detected discrepancies and also the scope of the complaint claims.

7.2 The deadline for filing complaints ends on the 14th (fourteen) working day from the day the Buyer receives the shipment.

7.3 The seller undertakes to discuss the complaint within 5 (five) working days from the date of its reporting. The above deadline is the limit for providing an answer, which is the basis for further complaints. In order to terminate the complaint procedure, a situation is permissible where the Buyer will be asked to send part or all of the Goods from the completed order.

7.4 Complaints are accepted on working days until 18:00. Complaints that are reported after this time will not be accepted until the next business day.

7.5 Given the technological differences between the printing technology and the way colors are displayed in most monitors (in which the CMYK color space is used), comparing the color of the printout with the color presented on the monitor is technologically incorrect. Therefore, the lack of conformity of the color of the printout with the image on the monitor cannot be a reason to report complaints.

7.6 The Seller shall make every effort to display as far as possible the colors that are present in the graphic files supplied by the Buyer. Due to the fact that a large number of printing machines are used in the printing process, among which there are differences in the display of some colors, slight differences in color may occur when printing the same project on different machines. This situation can occur when reprinting. These differences cannot be the reason for complaints about products supplied by the Seller.

7.7 An incorrect composition is considered to be one that causes the paper to wrinkle, crease, etc., which prevents the text or illustration from being read correctly. For weights above 150g paper cracks appear at the break, especially visible in areas covered with a thick layer of ink. In order to reduce this undesirable phenomenon, the Seller does not use the creasing / grooving method before the folding / composing process. Depending on the material and graphics, creasing / grooving does not guarantee full protection against cracking. This process is caused by the ultimate strength of the material and this defect is not considered a fault of the Seller.

7.8 With regard to the parameters of the production machines and the printing itself, the following deviations are permissible:

a) when cutting the sheet into individual parts: tolerance up to 2mm;
b) during folding / composing and creasing / grooving (deviation of the break from the nominal line of its location) - tolerance up to 1mm;
c) when registration of colors gradually printed - tolerances up to 0.2mm;
d) in case of quantity differences between the ordered and delivered goods to the Buyer - not exceeding +/- 5% of the ordered quantity;

7.9 An order duly and perfectly executed is considered to be one in which the deviation from the standards and norms concerning the printing process is not more than 1% of the quantity of the delivered product. The Buyer accepts the above and acknowledges that in the event of reporting a complaint for the above reasons, the Seller will not accept this complaint.

7.10 Complaints related to the quality of courier shipments will be examined on the basis of a record of damage, which was taken together with the courier when receiving the shipment of Goods. Missing registration of damages may be the basis for rejection of claims by the Seller.

7.11 The maximum amount of compensation for damage caused as a result of a defect in the Goods may not exceed 100% of the value of the ordered type of Goods, not 100% of the Purchase Price.

7.12 The materials used in the swatches of paper are sample and may differ from those used to print orders placed through the Online Store. The difference is the result of the use of materials from different manufacturers and is within the weight tolerance of papers generally accepted in printing.

7.13 The seller is responsible only for his own actions and omissions. The Seller shall not be liable for the consequences of the activities and omissions of third parties, in particular for delays in the transfer of funds by financial institutions and carriers, through which the products will be delivered to the Buyer.


8. Withdrawal from the contract

8.1 In the event that there is a clear technical error on the part of the Seller when stating the price of the service during ordering the service, the Seller is not obliged to provide the service for this clearly wrong price, even if you were sent to accept the order according to these business conditions. In such a case, the Seller reserves the right to withdraw from the contract.

8.2 The Seller is not responsible for delays in the completion of the order, which arose from the failure of the Buyer to deliver the correct graphic files.

8.3 If the Seller has doubts about the authenticity and seriousness of the order, he may contact the Buyer to verify it. The Seller may reject an unverified order. Such an order is then viewed as if it had not been placed.

8.4 The Seller is entitled to withdraw from the Purchase Agreement if it becomes clear after the conclusion of the Purchase Agreement that delivery of the Goods is not possible because the Goods cannot be manufactured or delivery of the Goods is possible but at a higher price, with higher costs or other difficulties or possible to provide within the period specified in the Purchase Agreement.

8.5 The Seller is entitled to withdraw from the Purchase Agreement, if the Buyer did not hand over the graphic files in time, did not pay the Purchase Price in time, there is a reasonable suspicion that the graphic files contain prohibited information according to the provisions of Article 3.5 of these GTC.

8.6 If the Seller or the Buyer withdraws from the Purchase Agreement, the Buyer is entitled to a refund of the paid Purchase Price. Refund of the Purchase Price resp. its parts will be made by non-cash transfer to the Buyer's bank account specified in the Purchase Agreement. If this account is not specified in the Purchase Agreement and the Buyer does not inform the Seller additionally, the Purchase Price resp. its part returned in cash.

8.7 As a result of withdrawal from the Purchase Agreement, the Buyer is obliged to return the Goods to the Seller, if he has taken it over.


9. Final Provisions

9.1 If any provision of these GTC is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the Purchase Agreement or GTC require a written form.

9.2 These GTC take effect on the day of their publication and are decisive for all orders placed on this day and later. Virtuos Print s.r.o. reserves the right to change the terms and conditions. On the day of their publication, the validity of the previous GTC is revoked.


This document is valid from 08.06.2020 and the last update took place on 11.10.2020.